1: How is the product priced and how can I inquire about the price?
A1: We will provide services based on factors such as material, printing, quantity, and surface treatment. You can reach out to us via TM or email for inquiries.
Q2: What are your usual practices regarding payment terms?
A3: We can offer payment at a later time, T/T, Western Union, cash, escrow, Money Gram, and L/C: 30% deposit
Advance payment, with the remaining 70% to be paid before shipment. Given the small amount, paying in full in advance can save bank fees.
In the third quarter, what types of transactions are you willing to accept?
A4: We can accept FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, and express delivery.
Q4: Can you provide test samples?
A5: Yes, we can provide samples. Depending on the complexity of the design, we will calculate the sample cost for you. The sample fee will be refunded when you place your next order.
Q5: Can we print the brand name or logo on the product? Can we print a 4-color logo? How long is the printing cycle for the logo?
A6: Yes, the minimum order quantity for customizing brand logos is 500 pieces. Logos can be printed using methods such as screen printing and engraving. The usual processing time is 15-30 days, depending on the specific design of your logo.
Q6: What is the after-sales service and warranty for my order?
A8: Once you place an order with us, our professional staff will continuously track your order, keeping you updated on the latest progress until you receive it. Each step of production and the finished product will undergo QC inspection before shipment.
Q7: Can you accept small orders? Different colors? Customized packaging?
A9: Yes, we can accept trial orders. The minimum order quantity (MOQ) for brand logo customization is 500 pieces, while the MOQ for OEM color customization depends on specific circumstances.
The minimum order quantity for Pantone colors is 500 pieces. If existing colors (currently 8 types) are required, the minimum order quantity is 10 pieces.
Q8: What is the grade of your silicone material?
A12: Our material is 100% food-grade silicone, odorless, BPA-free, and approved. We can also provide LFGB-grade silicone products with a minimum order quantity of 500 pieces.